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USER GUI DE

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Verizon Business National

Unied Messaging Service –

Standard User Guide

What is Unied Messaging?

Verizon Business’ National Unified Messaging Service is an interactive

voicemail system providing business customers with the ability to access

and manage messages via phone or Internet. Unified Messaging allows the

retrieval of voice messages and, for selected offerings, fax messages from

a single mailbox that is accessible from a variety of devices – computer,

landline, or cellular phone. You can receive e-mail notifications of a voice

message, and for selected offerings, receive a copy of the voicemail as an

email attachment allowing you to directly listen to voice messages from

your computer. In addition, you can receive notification of a new message

on a cell phone, pager, or via message waiting indicator (where available)

or outcall notification to your telephone. Unified Messaging can forward

voice messages to other Unified Messaging users in the same organization

within multiple nationwide geographic locations of their business

regardless of the technology used (i.e., POTS service, PBX).

Unified Messaging will answer your telephone calls when you are busy by

greeting callers and allowing them to leave a voice message. By pressing 0

instead of leaving a message, callers also have the option of sending a pager

message. If needed, Unified Messaging can immediately forward all of your

calls to another telephone number. The messages left in your voice mailbox

can be accessed at any time using a touchtone telephone or web browser.

Voice Mailbox Access

The first time you access Unified Messaging, you are required to conduct

an initial setup that includes entering a temporary security PIN for the voice

mailbox, recording your name, and recording a greeting. Your temporary PIN

is the last four digits of your telephone number.

For extension mailbox users (an extension mailbox provides voicemail to one

telephone number that is shared by up to nine people), the PINs are the last

four digits of your number PLUS an additional digit of 1-9. For example: For

telephone number (123) 456-7890 with three mailboxes, the default PINs

would be as follows:

Mailbox 1 PIN=78901

Mailbox 2 PIN=78902

Mailbox 3 PIN=78903

Note: The recording of your name is automatically attached to the messages

you leave in the voice mailboxes of others within your organization.

Two Simple Ways to Access Your Voicemail

1. Dial the toll-free access number in your Welcome Letter.

2. Follow the voice prompts to access your mailbox.

1. Dial your own phone number.

2. When your greeting begins, interrupt it by pressing *.

3. Enter your voicemail PIN.

Main Menu

Every time you access voicemail, you will be notified of how many new

and saved messages are in your mailbox. Next, you will hear the Main

Menu options.

Unified Messaging provides the following options:

•

To retrieve your messages, press 1.

•

To send a message, press 2.

•

To work with your greetings, press 3.

•

To change your mailbox options, press 4.

Voice

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Resumo do Conteúdo

Página 1 - Standard User Guide

USER GUI DE1 of 9Verizon Business National Unied Messaging Service – Standard User GuideWhat is Unied Messaging?Verizon Business’ National Unified M

Página 2 - Listening to Your Messages

Verizon Business National Unified Messaging Service – Standard User Guide2 of 9For extension mailbox users: To quickly switch between your extension m

Página 3 - Sending a Message

Verizon Business National Unified Messaging Service – Standard User Guide3 of 9the voice mailbox (telephone) number. To send the message to multiple v

Página 4

Verizon Business National Unified Messaging Service – Standard User Guide4 of 9Recording Your NameBy pressing 5, the Greetings Menu also enables you t

Página 5 - Caller Options

Verizon Business National Unified Messaging Service – Standard User Guide5 of 9Deleting a Distribution ListTo delete a Distribution List, press 3 at t

Página 6

Verizon Business National Unified Messaging Service – Standard User Guide6 of 9Caller Contact OptionsIf instead of leaving a message, the caller press

Página 7 - Greetings

Verizon Business National Unified Messaging Service – Standard User Guide7 of 9Messages that have not been listened to (referred to in the telephone u

Página 8 - Voicemail Options

Verizon Business National Unified Messaging Service – Standard User Guide8 of 9Voice Message DownloadWhen you listen to your voice messages, audio fil

Página 9

Verizon Business National Unified Messaging Service – Standard User Guide9 of 9Working With Your SchedulesIf you want to activate all of the Schedules