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Verizon 9100EM Router Troubleshooting 3
Using the WAN Coax light to troubleshoot the Verizon 9100EM router
cause of a lost connection to your FiOS
service is a bad connection between the router and your
FiO
• Che where the coaxial cable attaches
route
• h
attac
2. If t
connec
1. The most common
S wall connection.
ck the connection
to the coaxial connection on the back of the Verizon
r.
C eck connection where the same coaxial cable
hes to your FiOS wall connection.
he WAN Coax light is now illuminated but you can't
t to the Internet, continue with Troubleshooting Step
3.
ins off, contact the Verizon Fiber
Solutions
3. If the WAN Coax light rema
Center at (888) 553-1555.
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